At e-Helper, operated by e-Helper Group LLC, located at P.O. Box 411, West Dennis, MA 02670, we are dedicated to safeguarding the privacy and security of your personal information. This Privacy Policy outlines our commitment to transparency regarding the collection, use, and disclosure of your personal data when you interact with our website and mobile application. We strive to ensure that your personal information is handled responsibly and in accordance with applicable privacy laws and regulations. By using our services, you agree to the terms outlined in this Privacy Policy and consent to the processing of your personal information as described herein. If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@e-helper.app or at the aforementioned address.
Personal Information We Collect
We collect registration data, such as your full name and email address, from account owners to communicate about their relationship with e-Helper. This information allows us to personalize communication and provide important updates regarding our services. Additionally, we may collect business contact information from individuals associated with account owners to facilitate smooth communication and account management.
E-commerce Transactions
All credit card information provided for e-commerce transactions is acquired and maintained securely by our trusted payment processor, Stripe. We ensure that all sensitive payment information is encrypted and protected to prevent unauthorized access or misuse.
Logs
Our servers automatically record information about your use of our service to diagnose technical issues and improve user experience. This may include your IP address, browser type, operating system, pages visited, and timestamps. By analyzing this data, we can identify and address any potential issues promptly, ensuring a seamless user experience for all our customers.
Cookies and Similar Tracking Technologies
While we use cookies on our landing page to track user interaction and improve website functionality, we do not utilize third-party cookies within our software or app. These cookies help us understand user behavior, preferences, and navigation patterns, enabling us to enhance the user experience and tailor our services to better meet your needs.
Marketing Information
From time to time, we may conduct surveys or events and collect information you provide about yourself. This may include your name, email address, telephone number, organization name, and general information about your company. We may also use third-party service providers for analytics purposes, allowing us to gain insights into user demographics, preferences, and behaviors. This information helps us improve our services and tailor our marketing efforts to better serve our customers.
Use of Personal Information
We use personal information to provide, operate, maintain, and improve our service. This includes facilitating transactions, responding to inquiries, and preventing fraud. Additionally, we may use your personal information to communicate with you, provide news or information about our services, and conduct business and contractual relationships. We take all necessary precautions to ensure that your personal information is handled securely and in accordance with applicable laws and regulations.
Third-party Related Terms
Our only third-party provider is Stripe, which processes payments securely. We do not share personal information with any other third parties. Stripe is a trusted payment processor that adheres to strict security standards to safeguard your payment information. By using Stripe, you can be assured that your transactions are safe and secure.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@e-helper.app or at:
e-Helper Group LLC
P.O. Box 411
West Dennis, MA
02670
Amendment of this Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be communicated to you through email or within our service. Your continued use of our service signifies your acceptance of the updated Privacy Policy.
Compliance
We comply with all applicable laws and regulations regarding the protection of personal information, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We take appropriate measures to ensure that your personal information is securely stored and disposed of when no longer needed.
